RETURN & REFUND POLICY
The trial-run subscription service is a final sale. You will be automatically charged for one additional month following your sign-up for the basic package and any add-ons. Please note that cancellations must be made 14 days prior to the next pick-up. Additionally, a bin deposit fee of $5 will be refunded upon the return of the bin.

REGION
Currently, we are offering these services within Ottawa to single and multi family homes, with boundaries defined by the Ottawa River (North), Trim Road (East - Orleans), Barnsdale Road (South - Barrhaven), and Terry Fox Drive (West - Kanata). At this time, we are unable to offer this service to apartment buildings, as Earthub Bins must be placed directly outside your front door.

COLLECTION ITEMS
Collection items should be clean. If you have added items from the 'premium collection' to your Earthub Bin without subscribing to these add-ons, those items will be left behind. You will receive further details about the accepted plastics—rest assured, it includes nearly all films and packaging! If all items do not fit in your Earthub Bin, we will gladly collect any overflow if it’s placed in a bag or box next to your bin.

COLLECTION DAY
As part of our commitment to reducing our carbon footprint, specific days of the week will be designated to certain neighbourhoods with collections happening in the morning from 5:30am to 12pm (Earthub Bin shall be left out the night before). You will receive further details about your collection day following your subscription purchase. We apologize for any inconvenience this may cause.

TRIAL RUN PERIOD
Your subscription will include pick-ups during the following weeks:

TRANSPARENCY
Earthub values transparency regarding your materials. We are currently working to form partnerships with reputable recycling companies that specialize in hard-to-recycle plastics. The challenge we face is demonstrating that we have sufficient quantities while ensuring our operations can manage the incoming volumes, which is why this is a trial run! Once partnerships are finalized, whether through reuse or proper recycling, we will always share where your materials are going.